Refund & Cancellation Policy

Summary (For Homeowners)

We understand that plans can change. This policy explains how refunds and cancellations work when booking a paint project through Prime Logic.

You may cancel for a FULL refund within 24 hours of booking, as long as the contractor has not yet accepted the job or purchased materials.
After 24 hours, or after the contractor has accepted the job and/or purchased materials, deposits may be partially or fully non-refundable.
If you request to reschedule within 72 hours of the job start date, it will be treated as a cancellation and may result in forfeiture of your deposit.
We always act in good faith and will work with you whenever possible to minimize loss, but our contractors incur real costs when holding your booking.

"Deposit" refers to any upfront payment made to secure a project. "Contractor Acceptance" means a contractor has confirmed the job and/or allocated labor. "Material Purchase" means funds have been used toward paint or supplies.

A full refund is available if cancellation is requested within 24 hours of booking AND before Contractor Acceptance or Material Purchase. After that point, refunds are discretionary and may be reduced to cover incurred costs.

Rescheduling requests made less than 72 hours before the scheduled start date will be treated as cancellations and may result in forfeiture of deposit.

Initiating a chargeback without first contacting Prime Logic to seek resolution may be considered fraudulent activity.

Any disputes relating to refunds or cancellations shall be resolved through binding arbitration in Lee County, Florida.